2. What Data We Collect

We may collect and process the following personal data:

• Contact details – such as your name and email address (e.g. when you sign up to our newsletter).
• Device information – like your IP address, browser type, and cookies (to help us improve our website).
• Usage data – such as pages visited and time spent on the site.
• Order details – if you place an order via our website.

3. How We Use Your Data

We only use your data when we have a lawful reason to do so. Here's how:

• To send you updates, offers, and tray drops via our newsletter (with your consent).
• To personalise your browsing experience.
• To analyse website traffic and improve our content and services.
• To fulfil any orders or enquiries you place with us.

4. Cookies

Our website uses cookies (small files stored on your device) to:

• Make the site work smoothly
• Understand how visitors use our site
• Remember your preferences

You can manage your cookie preferences through your browser settings.

5. Sharing Your Data

We do not sell your personal data.
We may share it with trusted third parties that help us run our business (e.g. email platforms, analytics providers), under strict confidentiality agreements.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Withdraw consent (e.g. unsubscribe from emails)
• Request deletion of your data
• Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)

To exercise any of these rights, just email us at hello@itsproteinmate.com

7. How We Store Your Data

Your data is stored securely on servers operated by trusted third-party providers. We keep your data only as long as needed and in line with our retention policy.

8. Updates to This Policy

We may update this policy occasionally. When we do, we’ll post the updated version here and update the “Effective Date” at the top.

Thanks for trusting Protein, mate.